RETURN & REFUND

CCJ has been an industry leader maintaining a 99.5% customer satisfaction rate. We are a passionate team of 100+ strong craftspeople with innovative production processes and equipment that allows us to deliver the highest print quality possible.

Nobody’s perfect, though we always strive to be. In the rare case that we make a mistake, we want you to have a worry-free experience. 

RETURN POLICY

We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a replacement. Because our products are custom printed and unique to each campaign, all Print on Demand products cannot be returned. They will only qualify for replace or refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.

Our Do-It-Right Guarantee makes it quick and easy.
We ACCEPT RETURN FOR THE SITUATIONS:

  • If your order contains items that are printed or embroidered materially different than your final design or on incorrect products, we will reproduce those incorrect pieces for you or issue full or partially refund according to your request.
  • If for any reason we try and are unable to reprint or embroider those pieces correctly, we will refund you those pieces. Your refund will be issued within 1-2 days after we receive your item(s).
  • If you choose DHL Shipping for your order, we will fully refund your postage when you return or exchange.

We DO NOT ACCEPT RETURN FOR THE SITUATIONS:

  • Wrong size or design: our products are all custom made order. This means you choose exactly what you want to purchase and we produce it (such as size, the design) so we DO NOT accept refund for such reasons.
  • Customer information provided was inaccurate, leading to delivery failure.
  • The product is not an original product, the product is already in use by the customer.
  • Improper care.
  • Normal wear and tear.
  • Break down of colors and materials due to sun exposure.

SHIPPING FEE

If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

CANCELLATIONS

Since your personalized items are one-of-a-kind and made just for you, a $20 customization fee per item is included in your purchase. If you would like to cancel your order, please send us an email with your order number and the reason of the cancellation, and we will retrieve it back if the order has not been put into production.

But please note that once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase which has been put into production, your order is subject to a $20 restocking fee per item.

All refunds will be credited for the original amount paid, subtract shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.


DISCLAIMERS:

  • All sales are final after 30 days from receive.
  • This is a custom jersey which was not manufactured by or in any manner associated with any professional sports brand, league or manufacturer. Our customized jersey which is independently produced and designed carries no professional sports league designation or brand.
  • CCJ reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.

If you have any inquiries regarding cancellations or any of our other policies please contact us here or send an email to support@coolcustomjerseys.com. You will get a reply within 24 hours from Monday to Friday.