From Your Idea To Your Doorstep
here's how.
A simple, transparent, and customer-first custom process. We're here to make every step smooth and enjoyable.
Need More Detail?
We've got you covered — tap each topic to expand.
How do I submit my artwork?
You can submit your design in three ways:
- Upload directly on the product page
- Email it to our support team
- Send it via live chat
Recommended formats: PNG, JPG, AI, EPS, SVG (400x400px minimum)
What if I don't have a design?
No problem! Here's what you can do:
- Tell us your ideas (colors, style, references)
- Our designers will create a design for you
- You approve it before we produce
This service is completely free.
How do revisions work?
- You'll receive your first mockup within 24 hours
- Unlimited free revisions (colors, fonts, logo placement, etc.)
- Revisions handled via email or live chat
- Production starts only after your final approval
How do I approve the final design?
- Confirm via email reply or by clicking a link
- All revisions are free before confirmation
- Once confirmed, the design is locked — no further changes
- Contact us before production if you have any concerns
How long does production take?
Typical timeline by stage:
- Mockup approval: 1–3 days
- Production: 5–7 business days
- Standard shipping: 8–12 business days
- Express shipping: 3–7 business days
Lead times may vary during holidays — we'll keep you posted.
What shipping options are available?
We offer the following shipping options:
- Standard: 8-12 business days, cost-effective
- Expedited: 3-7 business days, faster delivery
- Express (DHL/FedEx): 3-5 business days, fully tracked
Choose your preferred option at checkout.
How do international orders work?
- We ship worldwide
- International orders may incur customs duties and import taxes, payable by the recipient
- Customs clearance time varies by country and is beyond our control
- We recommend checking with your local customs office for an estimate before ordering
What about after-sales and returns?
- Custom products are made to order and generally not returnable
- Quality issues: If there's a misprint or defect due to our error, contact us within 7 days — we'll reprint or refund
- Sizing issues: Please check our size guide before ordering
- Non-custom items: Standard return policy applies
You Asked, We Answered
5 common questions — from customization to delivery.
Is there a minimum order quantity?
No minimum order quantity. Whether you need a single sample or hundreds for your entire team, we treat every order with the same care. Volume discounts are available for bulk orders — just ask.
Do you offer free design service?
Yes. We provide free professional design support for your order. After you submit your request, we’ll share a digital design proof for your review. You can request unlimited revisions before confirmation — we only start production when you’re 100% satisfied. Please note this covers design/mockup service, not free physical samples.
What if the size doesn't fit?
We provide a detailed size guide on every product page — we recommend measuring carefully before ordering. If you're between sizes, we usually suggest going up one size. If you receive your order and the size doesn't fit, please reach out to our customer service team. We'll do our best to help with exchange suggestions or assist with resale options.
Can I return custom products?
Custom products are made to order and generally not returnable.
- If there's a misprint or defect due to our error, we'll reprint or refund at no cost
- Please contact us within 7 days of delivery with photos
- Non-custom items are covered by our standard return policy
We recommend double-checking your mockup before approval to avoid any issues.
Will my artwork be kept confidential?
Absolutely. We respect your intellectual property and confidential information:
- All uploaded artwork is used solely for your order
- We will not display, use, or share your designs externally
- Files are handled securely and disposed of after production upon request
Your designs belong to you — always.