SHIPPING POLICY
Thank you for your order. We ship custom products worldwide and aim to dispatch as quickly as possible after production is completed.
CUSTOMER SUPPORT
Our team is available to help with shipping questions. We normally aim to reply within one business day.
Email: support@coolcustomize.com
SHIPPING FEE
- We offer free standard shipping on eligible orders.
- Expedited and Express shipping may incur an additional fee (for example, a fast-shipping upgrade may be charged at checkout or quoted separately).
- Final shipping fees, if any, are confirmed at checkout or in your quote.
PRODUCTION TIME
All products are made to order.
Typical production time: 3–7 business days after design approval and payment.
Complex processes, large quantities, development, testing, or peak seasons may take longer.
SHIPPING METHODS & TRANSIT TIMES
Transit times below are estimates after your order has been dispatched (they do not include production time).
Total delivery time = production time + shipping time.
A practical planning range is about 3–7 business days for express service and about 8–15 business days or more for standard service after production. Actual timing depends on carrier, destination, and customs. The quotation controls.
We use carriers such as USPS, UPS, Yun Express, TNT, DHL, and FedEx, depending on destination and service level.
1) Standard Shipping
- Typical transit: 8–15 business days (or longer for some destinations)
- Cost-effective option for most destinations
2) Express Shipping (DHL / FedEx or similar)
- Typical transit: 3–7 business days
- Fully tracked premium service
Expedited upgrades, when offered, are quoted as a faster option within these service ranges.
Actual transit time may vary by destination, customs clearance, peak seasons, and carrier conditions.
TRACKING
After dispatch, we will send your tracking number by email. You can track your package with the carrier using that number.
By default, parcels are delivered to your address or to the nearest pickup point when door delivery is unavailable.
If you need a specific express method or have a deadline, contact us before or at checkout so we can recommend the best option.
CUSTOMS, DUTIES & TAXES
Our product prices and shipping fees do not include customs duties, import taxes, or brokerage fees.
For international shipments, any duties, taxes, or related charges are the responsibility of the recipient and may be collected by the carrier or local customs. Customs clearance time varies by country and is beyond our control.
Please check with your local customs office for estimated import charges before ordering.
NEED HELP?
Email: support@coolcustomize.com